At Snovio Referral, we understand that circumstances can change, and you may need to cancel the services you have purchased. Our comprehensive cancellation policy is designed to provide a fair and transparent process for handling such requests, while ensuring the best possible outcome for our clients.
Cancellation Requests
If you need to cancel your service or campaign with Snovio Referral, please submit a written request to our customer support team at support@snovioreferral.com.
In your cancellation request, please include:
Your full name
The date of your initial payment
The specific service or campaign you wish to cancel
The reason for cancellation
Our customer support team will review your request and respond within 5 business days.
Cancellation Timelines
Within the First 40 Days: If you cancel within 40 days of the initial payment, you will be eligible for a full refund, subject to our Refund Policy conditions.
After the First 40 Days: If you cancel after 40 days, you will be responsible for any fees or expenses incurred up to cancellation. A prorated refund may be issued for remaining prepaid services, based on work completed and value delivered.
Within the Last 40 Days of a Prepaid Contract: Cancellations during the last 40 days of an annual or multi-year contract may be subject to an early termination fee, based on the remaining term and services provided.
Early Termination Fees
The early termination fee covers costs and resources invested in your campaign, as well as any third-party commitments. This ensures sustainability of our business model and continued high-quality services.
We are committed to working with you to find a fair solution. Please contact our support team if you have concerns about the fee.
Refund Policy
Our Refund Policy details the process for requesting a refund if you are not satisfied with our services. Please review it for information on eligibility, timelines, and processing.
Transition Assistance
In the event of cancellation, our team will:
Provide all completed deliverables and work products (subject to payment of outstanding fees).
Assist with a smooth transition to minimize business disruption.
Offer recommendations or introductions to alternative service providers, if requested.
Continuous Improvement
At Snovio Referral, we are committed to continuously improving our services and policies. We welcome your feedback and suggestions regarding this Cancellation Policy or any aspect of our services.
Please contact us at support@snovioreferral.com with your comments or concerns.
Acceptance of This Policy
By using the services of Snovio Referral, you acknowledge that you have read, understood, and agree to be bound by our comprehensive cancellation policy.